Front Desk
evolution
Front Desk Evolution
In this unique, four part, On Site Training session our goal is to evolve your front desk team into a customer centered sales department. This is a five day training program that focuses on the people who focus on the customer.
Phase One: Secret Shopping
We secret shop your business on the first day. Use the information gathered to customize the next phase.
Phase Two: The Training
We spend one day training your front desk staff how to better serve the customer while driving sales.
Phase Three: Implementation
We spend the remaining time working alongside with your staff, helping them implement the ideas discussed in the training phase. Each evening we conduct a meeting at the end of the day, to celebrate what worked and correct what did not.
Phase Four: Coaching
Every LiveLoveBe On Site Training is accompanied with two months of follow-up phone coaching.
Front Desk Evolution
LiveLoveBe On Site Training
What people are saying LiveLoveBe On Site
“When we had a chance to have Keri come our to do a workshop for us our employees were thrilled. Prior to the opening of our second location we had Keri on site. She worked with our staff and even a day with our leadership team. It gave us a great foundation before opening. New employees were really impressed with the training session. Thanks Keri, for bringing LiveLoveBe to Chicago!”
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➡ Understanding the value of service.
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➡ Develop sales strategies.
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➡ How to increase sales on the phone.
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➡ Scripting made simple.
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➡ It is not always what you say but how you say it.
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➡ Amazing customer service.
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➡ How to use technology to grow the business.
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➡ How to upgrade clients with booked appointments.
What you will learn
Heather Hazlett
